1. Conditions of access and use
These public terms provide a general framework.
- An applicable signed agreement or order may contain additional or controlling terms.
2. Authorized access
The service is available only to approved organizations and authorized users.
- Credentials are personal, must not be shared, and may be suspended when misuse or compromise is suspected.
3. Organization authority
The organization is responsible for ensuring that submitted records are lawfully obtained, relevant, accurate, and authorized for the documented review purpose.
- It must manage user permissions, required notices, legal bases, retention, and resulting actions in accordance with applicable law, contract, and internal policy.
4. Service operation
Processing time, availability, public-information coverage, and features may vary.
- Account limits, maintenance, or temporary restrictions may apply.
5. Results and decisions
Outputs are evidence-support information, not guaranteed identity confirmation, legal advice, or an automatic decision.
- The organization must review uncertainty and remains responsible for any action taken.
6. Fees and account limits
Review Credits, Review Credit expiry, Daily Review Limit, refunds, and commercial commitments are governed by the applicable order, plan, or agreement. Credits are used only when a Source Review is processed.
- Public guidance does not amend those terms.
7. Security obligations
Users must protect credentials, devices, submitted-record information, review results, and downloaded files; limit access to authorized personnel; follow applicable retention and deletion requirements; and promptly report suspected compromise or unauthorized use.
- Apply this guidance within your organization’s approved review process.
8. Acceptable use
Use must comply with the Acceptable Use Policy.
- Attempts to bypass safeguards, misuse personal information, interfere with service operation, or share unauthorized access may lead to restriction or termination.
9. Intellectual property
UONE and its licensors retain rights in the service, design, guidance, and related materials.
- Submitted records and permitted downloads remain subject to applicable rights and contractual responsibilities.
10. Suspension and termination
Access may be restricted to address security, non-payment, misuse, legal requirements, or material breach.
- Termination does not remove obligations relating to prior use, confidentiality, payment, or downloaded data.
11. Liability and warranties
Service commitments and liability limitations are governed by the applicable agreement and mandatory law.
- No public statement should be read as a guarantee that evidence will exist or be current for every record.
12. Changes
The service and these public terms may be updated.
- Material contractual changes should be handled through the applicable agreement or authorized notification channel.
13. Contact
Questions about commercial or contractual terms should be raised through your organization’s authorized UONE contact or support@uone.uk .
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Read the supporting policies that form part of responsible platform use.
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